Refund policy

At Feather & Fur, we’re committed to ensuring you’re completely satisfied with your purchase. Our Return & Refund Policy is designed to make the process simple, transparent, and hassle-free for customers across the United Kingdom.

Returns

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase or order confirmation is required.

The following items are not eligible for return:

  • Perishable goods
  • Custom-made or personalized products
  • Gift cards
  • Final sale or clearance items
  • Hygiene-sensitive products that have been opened or used

Please review individual product descriptions for any specific return restrictions.

How to Initiate a Return

To start a return:

  1. Contact our customer support team at info@featherandfur.uk or call +44 020 8137 0739.
  2. Provide your order number and reason for the return.
  3. Once approved, you will receive return instructions and a Return Authorization Number (RAN).

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return Shipping

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Return & Refund Window

  • Return Period: 30 days from delivery
  • Refund Processing Time: Up to 10 business days after approval
  • Restocking Fee: None
  • Return Method: By mail
  • Return Label: Customer responsibility (unless item is faulty or incorrect)
  • Currency: GBP (£)

Refunds

Refund Processing

Approved refunds will be processed within 10 business days and issued to the original payment method used during checkout.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Partial Refunds

Partial refunds may be granted if:

  • The item is returned damaged or not in its original condition.
  • Parts, accessories, or packaging are missing for reasons not caused by our error.

Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Shipping charges (unless required by applicable UK consumer law)

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank for additional information regarding pending transactions.

If you have completed these steps and still have not received your refund, please contact us at info@featherandfur.uk or +44 020 8137 0739.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact our customer support team for assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs of the issue so we can resolve the matter promptly.

Contact Information

🛒Trade name: Feather & Fur

📞Phone: +44020 8137 0739

📧Email: info@featherandfur.uk

🏠Address: Feather and Fur, 68 Argyle Street, Darwen BB3 1EY, United Kingdom