Shipping policy
Thank you for choosing Feather & Fur!
We are committed to providing a smooth, reliable, and transparent shipping experience for our customers throughout the United Kingdom.
Order Processing
Processing Time: 1–3 business days (Monday–Friday)
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing delays may occur due to payment verification, inaccurate shipping information, or high seasonal demand.
- If a delay occurs, we will notify you via email.
Order Cut-Off Time: 12:00 PM (GMT)
Shipping Rates & Delivery Times
Orders Under £20.00
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | 3–5 Business Days | £3.99 |
| Express UK Delivery | 2–4 Business Days | £5.99 |
Orders of £20.00 and Over
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | 3–5 Business Days | FREE |
| Express UK Delivery | 2–4 Business Days | £1.50 |
Total Delivery Time = Processing Time + Transit Time
Delivery times are estimates and may vary during busy periods, public holidays, severe weather conditions, or delays outside of our control.
Free Shipping
We proudly offer FREE Standard UK Delivery on all orders of £20.00 and over.
Shipping Partners
We work with trusted courier partners to ensure your order arrives safely and on time.
All shipments include tracking information, which will be emailed to you once your order has been dispatched.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please allow 24–48 hours for tracking information to become active.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@featherandfur.uk.
- Cancellation requests cannot be guaranteed once order processing has begun.
- Orders that have already shipped cannot be cancelled and must follow our Return & Refund Policy.
Shipping Issues
Lost or Stolen Packages
Feather & Fur is not responsible for packages that are marked as delivered by the courier. If your package is lost or stolen after delivery, please contact the shipping carrier directly to file a claim.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. Feather & Fur is not liable for orders shipped to incorrect or incomplete addresses provided during checkout.
Delivery Delays
Unexpected delays may occur due to:
- Severe weather conditions
- Public holidays
- High seasonal demand
- Carrier operational issues
- Transportation disruptions
- Deliveries to remote locations
We appreciate your patience and understanding in these situations.
Address Changes
If you need to change your shipping address, please contact us immediately after placing your order.
While we will do our best to accommodate changes, address updates cannot be guaranteed once processing has started.
Undeliverable Packages
Packages returned due to:
- Invalid or incomplete addresses
- Refused deliveries
- Failed delivery attempts
may be subject to additional shipping charges before reshipment can be arranged.
Holiday Shipping
During peak shopping periods, including Black Friday, Christmas, and New Year, delivery times may be longer than usual due to increased courier volumes.
We recommend placing orders early during holiday seasons to avoid delays.
Contact Information
🛒Trade name: Feather & Fur
📞Phone: +44020 8137 0739
📧Email: info@featherandfur.uk
🏠Address: Feather and Fur, 68 Argyle Street, Darwen BB3 1EY, United Kingdom